How to order.

Roma Gold only deals with the Jewellery Industry and online shopping is not available directly to the public. Only our registered clients have access to our online catalogue and pricing.

Every effort is made to keep our website current and error free, we cannot accept responsibility for errors and omissions beyond our reasonable control. Colours may render differently on screens and are a guide only.

Products shown may not be the actual size, consult the dimensions of individual items.

How to register: Available for retailers & resellers only

  1. Complete the registration form online or alternatively email reception@romagold.co.za for us to email you a registration form.
  2. Submit the form online or via email/fax.
  3. We will then email you a username & password for access to the website.

How to order

  1. Please note a minimum of R5000.00 is required for your first purchase with us.
  2. Log in with your unique username and password.
  3. Browse our catalogue.
  4. Add your item(s) to the Shopping Cart.
  5. View your Shopping Cart Selections.
  6. Correct any errors or make any “notes”.
  7. Confirm and place your order. Please note: ordered items are subject to availability of stock.
  8. Preferably email your orders through to any of our sales ladies to avoid misunderstandings.

Once we have confirmation of order

  1. You will receive a Tax Invoice for your order.
  2. Make payment and forward proof of payment unless you are an account holder ( when making payment kindly use your account number as reference).
  3. On receipt of payment order will be dispatched.
  4. Kindly advise us of any Discrepancies at your earliest convenience.

Shipping

  1. Our contracted couriers are: RAM, FASTWAY and SPEED SERVICES.
  2. You may choose your own courier or one of our contracted couriers.
  3. Postage, handling fees and VAT are added to your invoice.
  4. We do not dispatch any orders on Fridays.

Return Policy

  1. No Returns unless items were received damaged and we are told within 14 days of invoice. Thereafter a 15% handling fee applies.
  2. Kindly note NO appro’s!
  3. Upon returning stock please ensure item is accompanied by its product code.

Thank you for shopping with us and if you have have any queries please contact sales@romagold.co.za or call 012 365 2201